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Aviva Ireland

Aviva Ireland Ltd is one of the Irelands largest and most successful financial organisations, with activities spanning general insurance, risk management, pensions, life assurance, investment management and personal financial services.

We are part of Aviva, which is the world's 5 largest insurance group based on gross worldwide premiums. Aviva is one of the leading providers of life and pensions to Europe and has substantial positions in other markets around the world. Aviva employs 54,000 staff worldwide serving 50 million customers, in over 28 countries. Aviva's principal business activities are long-term savings, fund management and general insurance, with worldwide premium income and retail investment sales from continuing operations of £40 billion and assets under management of £394 billion.

Aviva Ireland is Irelands main insurer in the broker market. The basic business philosophy places an emphasis on providing competitive products and excellent service to meet all customers' needs. The company offers a comprehensive range of financial products for life assurance, retirement and investment needs backed up by technological innovation. The company is committed to delivering security, quality and value.

As well as pricing competitiveness, our strengths lie in the following areas:

• Financial Strength
• Service Excellence
• Claims handling
• People
• Technology

Financial strength
Aviav Ireland Ltd provides life and pensions services in the Irish market. We are very proud of our strong reputation in Ireland. Our activities include pensions and life assurance, managing investments, general insurance and personal financial services. Our aim is to provide an efficient and professional service through a range of channels such as independent financial advisers, tied agents, financial institution partners, Hibernian branches and our website www.hibernian.ie. As part of Aviva plc, we are backed by the strength of the world's fifth largest insurance group with life assurance operations in over 50 countries worldwide and funds under management of over £ 536 billion. Good thinking is at the heart of everything we do. From our intelligent, original products and services to our commitment to security, quality and value, we are constantly thinking of new ways to meet our customers' needs today, tomorrow and in the future.

Service Excellence
We recognise that service excellence is of paramount important in our business. Please see attached SLA document for details of our service standards.



Claims handling
Disability claims management is an area in which Aviva continue to excel. We pride ourselves in quick and fair handling of new claims and in providing the right support services to help recovering claimants return to the workforce. Please see the claims flowcharts detailing our processes available via the Local Services segment of our page on the Insurope website.



People
Aviva invest in the skills of its people and has achieved the prestigious "FAS Excellence Through People" accreditation in 2004, 2005 and 2006. Hibernian has a highly skilled and dedicated workforce and has been placed among the top 50 companies to work for in Ireland for the last 3 years. Hibernian also participate in the Aviva worldwide Talking Talent programme to develop and recognise talent in the workforce.

Technology
Aviva will implement a new group risk and pension administration system - e-group - in 2008 which will place Hibernian among the most technologically advanced group providers in the Irish market.